Cloud services provide us with much greater flexibility, security, gives us much faster time to execute, spin up services and extend services into the cloud. From my perspective, I would like to move as many services that would make sense, into the cloud, keeping in mind that a lot of sensitive information needs to be protected and kept in our datacenter.

What's your take on Public Cloud? Historically, Native American Tribes have been very reluctant to going into the cloud because of concerns about sovereignty. The third area of focus is on customer service - going along with analytics, providing technologies that give our hosts and team members, the ability to provide guests the best customer service with what they need at the moment they need it. The second one is analytics, business decision making, giving our organization a better ability to make good decisions with good information, faster. With that in mind we have been spending time on security awareness, security training, processes and procedures- all the human elements and IT security. The first one is security, there have been a number of high profile incidents in financial services, casinos and with Technology providers. What are three top areas of focus for IT executives? The key areas we are focusing on this year revolve around the business. Highlights of government initiatives include: reservation-wide wireless broadband, GIS mapping, electronic document management, implementation of citizen service platforms, and unified communications. As a gaming operations executive, he has been instrumental in the implementation of innovative loyalty programs, digital content managements systems, CRM, and a number of strategic infrastructure initiatives. Since joining the Tribal IT industry in 2005 he has facilitated projects across all areas of government and casino operations. A veteran of the IT industry for over 20 years, he has worked with companies in Transportation, Medicine, Real Estate, Government, Manufacturing, and Retail to align business objectives with technology. Previously to this position, Patrick was the IT Director for the Barona Band of Mission Indians for 7 years where he ran the IT operations at all tribal government service facilities, government-supported enterprises, and the Barona Gaming Commission. Patrick Tinklenberg is the Vice President of Information Technology with Sycuan Casino where, for the last 4 years, he has been responsible for technology and strategy for the casino, hotel, and golf resort. To download the full magazine and read the full interviews, click here.

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